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Returns, exchange and cancelation policy
Yes. It is true that Lollytout products are made per order specifically for the customer, However it is extremely important for us that you will be pleased with the purchased shoes, so we allow exchanges / returns and cancellations in the following manner:
Replacing
As stated in our size guide – each and every one of us knows her measurements and her shoes size.
In case your size is between two sizes – Always Pick the larger size. Basically, since we do not carry half sizes, if your size is 7.5, always add a half size and order a size 8.

 

However if the size you ordered does not fit, we allow Size Replacement for a period of 14 days from delivery day.

 

Size Replacement depends on:
1. The product must be returned in its original package via courier / registered mail at the sender’s expense. Provided the returned product is intact and without harm / or damage and / or defect and / or corruption of any kind, and has not been used beyond trying on for fit.
2. Payment for the return shipping via courier will be at the customer’s expense.
For Size Replacement please contact us immediately by phone and / or e-mail, and ensure that the message is delivered to us within the replacement period.
Be sure to advise us within 14 days from date of delivery so as to be entitled to Size Replacement
If the shoe/size you are requesting is not available, you will receive credit and not a monetary refund.

 

Shoes ordered with personal text and/or uploaded photos are not refundable and cannot be exchanged!

 

Cancellation:
Cancellation before shipping:
You may cancel your order as long as the shoes you ordered have not yet shipped.
We will credit you by means of the payment method you used for your order – for  the original amount minus the cancellation fee which is up to 5% of your order or up to NIS 100, the lower of the two (“cancellation fee”).
Returns in case of defect or damage or error.
Upon receipt of the shoes shipped to you, please examine them as soon as.

 

 

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