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LOLLYTOUT.COM Terms of Use Last Updated APRIL 7, 2013

Use of this Site, which is owned by Shimrit Manor-Pfeffer Authorized Dealer No 034197376, founder or Lollytout ® under the laws of Israel, with its main offices at 72 Rothschild Av. Tel-Aviv, Israel, is subject to the following legal terms.
Copyright and all other intellectual property rights in both the content of this Site owned by Shimrit Manor-Pfeffer Authorized Dealer No 034197376, all rights reserved.
You may not delete or alter in any way any copyright, trade mark, intellectual property or other legal notices from any part of this Site.
You may not use this Site in any manner that could damage, disable, overburden, or impair this Site or interfere with any other party’s access to and/or use of this Site.
You may not attempt to gain unauthorized access to this Site, computer systems or networks connected to this Site, through hacking, password mining or any other means. You must not use these facilities to commit or encourage a criminal offence, to insert, transmit or distribute viruses or corrupt data or to send any unsolicited advertisement or other promotional material (that is, “spam”).
You agree that you will not engage in any activities related to this Site that are contrary to applicable laws or regulations. You may not use this Site for any purpose that is unlawful or prohibited by these legal terms.
Lollytout may terminate your access and use of any part of this Site at any time without notice if you are in breach of any of the terms of these legal terms.

Terms of Use

1. General

Thank you for visiting (“Website”).
These general terms and conditions of sale (“Terms and Conditions”) are applicable to all purchases of products on this Website.

This Website is operated by Shimrit Manor-Pfeffer Authorized Dealer No 034197376, founder or Lollytout ® under the laws of Israel, with its main offices at 72 Rothschild Av. Tel-Aviv, Israel.

The terms “Lollytout”, “we”, “us” and “our” when used in these Terms and Conditions means Lollytout.

The terms “you” and “your” when used in these Terms and Conditions means any person accessing/using/ purchasing products on/through this Website.

This Website and its content are intended solely for personal and non commercial use by you. Any use of this Website or its content other than for personal and non-commercial purposes is prohibited.

2. Minors

This Website is a business and commercial site. As such, it is not intended for children or minors under the age of 18 years without the permission of a parent or guardian. In addition, you must be at least 18 years of age to make a purchase on this Website.

3. Use of Site

You may access and use the Site solely for your personal use in accordance with these Conditions. You agree not to access or use the Site in any manner that is prohibited by these Conditions or is otherwise unlawful. We reserve the right, to terminate or suspend your access to, and/or use of, the Site, or any portion thereof, at any time, with or without notice and for any reason – or no reason.

4. Use of Content / Copyright

All content included on the Client Site, such as works, images, dialogues, sounds, videos, drawings, logos, web pages, graphics, colors, tools, designs, functions and software (collectively, the “Content”), is the property of Lollytout or its content suppliers and is protected by national and international copyright and other intellectual property laws.

You may make a single copy and/or print a single copy of any information displayed or transmitted on the Site (“Content”) for your personal use only.


Lollytout is a registered trademark.
All rights are reserved.

6. Governing Provisions

These Terms and Conditions may be changed by us from time to time without specific notice to you. The latest Terms and Conditions will be posted on the Website, and you should always review these Terms and Conditions prior to using the Website to ensure that you have a current understanding of the Terms and Conditions under which you are permitted to access this Website.

7. Product Information and Colors. 

We have made every effort to display as accurately as possible the colors and images of our products that appear on the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.

In addition, our products are hand-made and our colors mixed by hand – we can’t and we don’t make two exactly identical shoes/pairs

The shades of color may be slightly different.

The same applies to the Brush Strokes and the Splashes.

(For more information please see the link on this Website to the FAQs page)

8. "Desing your Own Shoes" Apllication Clarification - Product Information and Colors


Lollytout has made every effort to display the colors and images in the three-dimensional imaging as accurately as possible.
However one must take into consideration that:
A. The Basic shoes
The basic shoe images displayed under the imaging box are the actual shoes we are painting on. 
B. Lollytout shoes are painted by hand, and our colors are hand mixed
We don’t produce by silk screen printing or on an assembly line.
Lollytout artists paint on every shoe and bag by hand, therefore:
Shades of color may differ slightly from the ones you see on screen.
The same is true of the Brush Strokes, Splashes and the Position of the elements.
The magic and the uniqueness of Lollytout shoes lies in the fine details.
C. The actual colors you see will depend on your monitor.
We cannot guarantee that your monitor’s display of any color will be accurate.    

Shoes ordered with personal text are not refundable and cannot be exchanged!


9. General Ordering Information

Orders can be placed at any time, 24 hours a day, seven days a week.
We can only fulfill an order if the delivery address is a home or office address in one of the countries we ship to.

10. Complete an order

An order is placed once you click the “Place order” button on the “Check Out” page in the ordering process.
By clicking the submit button, your order is sent to us and displayed.
Once we have received your order, you will get a confirmation by e-mail within 24 hours (to the address specified by you in the ordering process).
This e-mail will contain your order number and the details of your purchase.
The purchase agreement will be completed.
We reserve the right to refuse your order or to cancel the purchase agreement.
When you send us your order, we may run certain checks on it before the order is fulfilled.
These checks may include verifying your address and creditworthiness. By submitting your order, you agree to this.
We will send you your original tax invoice / receipt with the products.

11. Prices

The prices for the products displayed on the Website are inclusive of Value Added Tax (V.A.T.). Shipping costs may applied per order.
The exact shipping costs depend on the country to which your order is shipped. For details on the rates per country please see the link on this Website to the FAQs page.

All other taxes, fees or charges of any nature whatsoever imposed by any governmental authority shall be added to the total amount of your purchase.

The prices displayed on the Website are subject to change.
We reserve the right to change prices at all times and without notice. The prices displayed on the Website at any moment are only valid at that moment.

Although the Website is composed with care, it may happen that the pricing information on the Website contains errors. We are not bound by our offer and we reserve the right to cancel your purchase in the event of spelling, pricing, or other errors in the website information.

12. Our Right to Refuse Order and Cancel Purchase

We reserve the right, for whatever reason, to refuse any order or to cancel any purchase. Some of the situations in which we may do so are:

(1)the product(s) is (are) not available;
(2) we have reason to believe you are purchasing for resale (you are a reseller and not an ordinary consumer);
(3) your billing information is not correct or not verifiable;
(4) your payment is not confirmed/authorized by our automated payment confirmation service;
(5) the displayed price of the product(s) was incorrect; or
(6) we could not deliver at the address provided by you

13. Delivery time and cost

Lollytout uses the EMS courier service for international shipping around the world.

Shipping costs

We only work with a door to door courier service.

It is Important to us that you get your Lollytout shoes directly to your doorstep or workplace by personal delivery.

delivery time is up to 3 business days after shipping.



Delivery time

Creating Lollytout shoes includes drawing, painting, protecting and drying.
In any case local delivery time will be up to 14 business days and up to 21 business days for international shipping.

14. Return exchange and cancelation policy

Yes. It is true that Lollytout products are made per order specifically for the customer, However it is extremely important for us that you will be pleased with the purchased shoes, so we allow exchanges / returns and cancellations in the following manner:

If the size you ordered does not fit, we allow Size Replacement for a period of 14 days from delivery day.
Size Replacement depends on:
1. The product must be returned in its original package via courier / registered mail at the sender’s expense. Provided the returned product is intact and without harm / or damage and / or defect and / or corruption of any kind, and has not been used beyond trying on for fit.
2. Payment for the return shipping via courier will be at the customer’s expense.

For Size Replacement please contact us immediately by phone and / or e-mail, and ensure that the message is delivered to us within the replacement period.
Be sure to advise us within 14 days from date of delivery so as to be entitled to Size Replacement

If the shoe/size you are requesting is not available, you will receive credit and not a monetary refund.

Shoes ordered with personal text are not refundable and cannot be exchanged!


Cancellation before shipping:

You may cancel your order as long as the shoes you ordered have not yet shipped.
We will credit you by means of the payment method you used for your order – for  the original

amount minus the cancellation fee which is up to 5% of your order or up to NIS 100, the lower of the two (“cancellation fee”).

Returns in case of defect or damage or error

Upon receipt of the shoes shipped to you, please examine them as soon as possible upon delivery.

 If it appears that the shoes were damaged during shipping or if you can identify material defects in manufacturing, please contact us immediately via phone or e-mail up to 14 days from delivery to let us know the details.
You may be asked to send us pictures of the damage / defect / or the divergence from your original order.

If indeed there is a defect / a discrepancy between the product received and the original order we will confirm cancellation and will ask you to return the shoes in the original packaging via courier / registered mail at our expense. Shoes returned will be reviewed upon receipt to verify they have are unused other than trying on for fit.
Upon completion of the process of shoe return, we will credit you by means of the payment method you used for your order within 14 days.

 Alternatively, you can choose to order a design other than the cancelled order or we will ship the correct original order in case of error.

  • Charges and sales tax on shipping are not refundable in any case.
  • Please remember all merchandise returned or exchanged must be in its original condition (new), and in the original packaging / box.
  • In cases of adverse weather which may cause a delay in your delivery, we apologize. This is out of our hands and we will not be responsible for any delays in delivery nor will any refunds on the cost of shipping or the cost of a purchase be given.
  • In the case of an exchange: You will be charged for the shipment of your replacement item UNLESS there was an error made by the company.

You can contact our customer service

Sunday – Thursday from 9:00 to 18:00

By Phone: +972-50-6550-633

Or E-mail to: This email address is being protected from spambots. You need JavaScript enabled to view it.

24 hours a day and we will contact you as soon as possible.

15. “Personal touch” / "Desing your Own Shoes" Apllication – customize shoes

Shoes with a “personal touch” or any customize are not refundable and cannot be exchanged!

Shoes ordered with personal text are not refundable and cannot be exchanged!


(For more information please see the link on this Website to the FAQs page – personal touch)

16. Limitation of Liability:

In no event shall Lollytout be liable for any indirect, incidental or consequential damages of any kind, whether for breach of any warranty or otherwise. In no event shall our aggregate liability to you arising under or in any way related to your purchase order, the transaction to be entered into pursuant to it or these Terms and Conditions exceed the total amount paid by you for the products purchased. For the avoidance of doubt, nothing contained herein shall limit Lollytout’s liability for death or personal injury arising out of its negligence or for fraudulent misrepresentation.

Your use of this website is at your own discretion.
Lollytout makes no warranties or representations about this website or any of the content; accepts no responsibility for any loss suffered by you or anyone else in connection with the use of this website or content and;

Lollytout does not guarantee that this website will not cause damage or is free from viruses or any other defects or errors.

We will not be held responsible or liable for any direct or indirect loss or damages caused or alleged to have been caused by your use, of, or reliance on, any content, goods or services available on an external site. Any concerns regarding an external link, should be directed to its responsible site administrator or webmaster.

Website unavailability – We will not accept responsibility if this site is unavailable to you as a result of computer downtime, malfunction or other factor/s beyond our control.


While using this website, you may be linked or directed to other websites hosted by third parties. We do not control, and are not responsible for, the privacy practices and policies of such third parties or the content of these third party websites. This privacy statement does not describe the information collection and disclosure practices of such third parties. We encourage you to review the privacy policies and statements of such third parties.

18. Force Majeure

Lollytouts shall not be liable for any damage as a result of any delay or failure to deliver due to any act of God, act of yours, embargo or other governmental act, regulation or request, fire, accident, power outage, strike, slowdown or other labor difficulties, war, riot, act of terrorism, delay in transportation, defaults of common carriers, inability to obtain necessary labor, materials or manufacturing facilities or, without limiting the foregoing, any other delays beyond Lollytouts’ control. In the event of any such delay the approximate indicated date of delivery shall be extended for a period equal to the time lost because of the delay. Your exclusive remedy for other delays and for Lollytouts’ inability to deliver for any reason shall be cancellation of your order, for such products upon provision to Lollytout of written notice to that effect.

19. Governing Law and Jurisdiction

These Terms and Conditions and the transactions governed by these Terms and Conditions shall be exclusively governed and construed according to the laws of Israel.

Any disputes relating to or arising out of these Terms and Conditions and/or any transactions governed by these Terms and conditions will be exclusively submitted to the competent court of Tel-Aviv-Jafa, Israel.

If you have any questions regarding these Terms & Conditions, you may refer to our FAQ page or e-mail us at This email address is being protected from spambots. You need JavaScript enabled to view it.

You may also contact us at:
P.O. Box 961
Tel-Aviv 61009

20. Disclaimer promotions

(a) Any orders placed before or after the discount period shall not benefit from the discount;
(b) A discount cannot be used in combination with any other discount;
(c) Lollytout reserves the right to end any discount at any time;
(d) Lollytout reserves the right to extend any discount for any period;
(e) If you have any questions please contact our customer service.

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